Refunds & Returns

• Any software (with the exception of those items noted below) may be returned for refund or exchange within 10 days of the despatch date.
• Merchandise must be in the original box or package with all accessories and manuals in saleable condition with proof of purchase. We reserve the right to restrict returns to unopened or defective products at our discretion.
• Defective merchandise will be replaced with a like item, upon return of the defective merchandise.
  We will issue a full credit via your payment method for the price of any item you return that meets the above conditions.
• This does not affect your statutory rights

We do not accept returns of:

• Any product(s) returned more than 10 days after delivery.
• Any product(s) that has been opened (taken out of its plastic wrap) and is not defective.
• Any product(s) not in its original condition, complete and has not been altered, modified or a repair atempted in anyway.

Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for nonqualifying items and cannot return the items to you. Any shipping costs incurred will not be refunded.

Refunds & Returns Procedure

Please contact customer services for a returns number stating the reason for the return. A Returns Authorisation Number will be allocated and this should be clearly labelled on the returned packaging.

No returns for any reason will be accepted without a Returns Authorisation Number (RAN). Please contact customer services who will issue the RAN.

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